Refund Policy

Thank you for shopping with Elegant Designs. Customer satisfaction is important to us, and we strive to provide a smooth and hassle-free shopping experience.

Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Refund

Refunds or returns may be applicable under the following circumstances:

Wrong product delivered
Damaged product received
Manufacturing defect
Missing item in the order
Order cancelled before dispatch

2. Non-Refundable Items

Refunds or returns will not be applicable for:

Customized or personalized jewellery
Products damaged due to misuse or improper handling
Minor variations in color, finish, or weight
Products returned without original packaging

3. Return Request Timeline

Customers must request a refund or return within 48 hours of delivery by contacting our support team with the following details:

Order Number
Product Photos/Videos
Reason for the refund or return request

4. Inspection & Approval

All returned products will be inspected by our team. Refund approval will depend on the product condition and eligibility under our policy.

5. Refund Process

Approved refunds will be credited to the original payment method.
Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.
In certain cases, store credit or exchange may be offered instead of a monetary refund.

6. Cancellation Policy

Orders can be cancelled only before dispatch.
Customized or personalized orders cannot be cancelled once production has started.

7. Shipping Charges
Shipping charges are non-refundable unless the error occurred from our side.
Return shipping costs may need to be borne by the customer unless the product received is defective or incorrect.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:
Elegant Designs πŸ“ž Phone:Β +91 6355939501